If you need help with Sentinel, Guardian, or another Earth Shack Software product, have a question about your purchase, or want to report an issue, you can reach us through the Contact page or by email at support@theearthshacksoftware.com.

What to include

This helps us assist you quickly:

• Your product name and version number, if known
• Your browser and operating system
• Your order number or checkout email address, if the issue involves a purchase or download
• A brief description of the issue or question

Common reasons people contact us

• Download or access issues
• Questions about your license or purchase
• Technical behavior or unexpected results
• Feedback or suggestions

We’re committed to making Earth Shack Software products reliable, clear, and easy to use. If something is not working as expected, or you simply want to share feedback, we’re here to help.

Contact page: /pages/contact
Email: support@theearthshacksoftware.com