If you need help with an Earth Shack Software product, have a question about your purchase or download, or want to report an issue, you can reach us using the form below or by email. We typically respond within 1–2 business days.

Email: support@theearthshacksoftware.com

What to include

This helps us assist you quickly:

• Your product name
• Your version or build number, if available
• Your browser and operating system
• A brief description of the issue or question

If your question involves Vestrus, please do not send brokerage passwords, banking credentials, or Finnhub/Tiingo API credentials.

Common reasons people contact us

• Download or access issues
• Questions about your license or purchase
• Technical behavior or unexpected results
• Backup or restore questions
• Feedback or suggestions

Additional resources

• For detailed instructions, see the Documentation page
• For quick answers, see the FAQ page
• For version history and updates, see the Release Notes page

We’re committed to making our products reliable, clear, and easy to use. If something isn’t working as expected, or you simply want to share feedback, we’re here to help.